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Help Center / How do I change my email password?

Changing your email password is pretty simple. Just follow the step-by-step instructions with screenshots below to change your password.

1.  Sign-in to your web-based email at using your email address and your old password.


2.  If this is the first time that you have logged in to your web-based mail you may be prompted for your Time Zone, Country, and Postal Code so that your mail is displayed in local time (otherwise skip to Step 4). Select your Time Zone and Country and enter your Postal Code and click on the [NEXT] button.


3.  You may then be prompted for an Account Recovery Email Address. This address is used in the event that you forget your password and want a Password Recovery email sent to your backup address. If you have a personal account (i.e. GMail, Yahoo!, Hotmail, etc) that you also use, enter it here and click on the [FINISH] button.


4.  At the main screen of your web-based mail, click on the SETTINGS (Gear) icon in the left-hand pane.


5.  Enter your new password into the “New Password” and “Confirm Password” fields. Click on the [SAVE] button at the top of the screen when you are done.

Please note the minimum requirements for a new password:

  • 8 or more characters (12 or more recommended)
  • Mixed-Case (UPPER and lower case letters)
  • At least one number
  • At least one symbol (i.e. ` ~ ! @ # $ % ^ & * ( ) – _ = + [ { } ] \ | < , . > / ? ; : ‘ “)
  • Must not contain your User Name


6.  If you are using an email client (such as Outlook, Thunderbird, Apple Mail, or a tablet or smartphone) to retrieve your mail, you will have to update your email password there as well after changing it in your web-based mail.

Posted in: Email, Passwords, Web-based Mail

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