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Help Center / Setup Outlook 2011 or 2016 (OS X) for EWS

Exchange Web Services (EWS) is a newer data synchronization protocol that seamlessly syncs SmarterMail messages, contacts and calendars with Microsoft Outlook 2011 or 2016 for Mac.

Follow these steps to set up Outlook 2011 or 2016 to sync using Exchange Web Services:

  1. Open Outlook.
  2. Open the Outlook menu and select Preferences.
  3. Click the Accounts icon.
  4. Click the Exchange icon which will open a new window.
  5. Enter your email address.
  6. Set the Method to “User Name and Password.”
  7. Enter your full email address (e.g. as the username.
  8. Enter the associated password in the password field.
  9. Uncheck the Configure automatically checkbox.
  10. In the Server field, enter the URL
  11. Click Add Account.

Outlook is now configured to sync with SmarterMail. The initial sync may take a few minutes if there is a lot of data.

NOTE: For mailboxes that will store large volumes of email (> 5000 messages or several GB in size), it is highly recommended that they be set up to connect using IMAP as EWS performance may suffer when processing large volumes of email.

Posted in: Email, Setting Up Email Client

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