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Help Center / I already contacted Support but haven’t heard back yet.

Scarab Media provides in-house Technical and Customer Support. We are available Monday – Friday from 9am – 5pm Pacific Time (and after-hours for Emergency Support).

If your request was received outside of business hours (after 5pm, on a weekend, or on a national holiday) then we will contact you immediately the next business day.

If for some reason you haven’t heard back from us the next business day, then it is possible that your email/voicemail may have not reached us. In such a case give us a call direct at (541) 734-7308 (or Toll-Free at 1-888-755-7308), or file a Support Ticket.

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