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Help Center / How do I retrieve my Junk E-Mail Folder?

One person’s trash is another person’s treasure and so can it be with Junk E-Mail. It is generally assumed that the higher probability a message has of being Spam the less likely it is desired to be seen. By default Medium and High probability of Spam is quarantined in the Junk E-Mail folder which is never retrieved when using POP3 or IMAP to retrieve your email.  However, there are times when you may want to view the contents of your Junk E-Mail (such as repeatedly having a number of “False Positives” get quarantined). In such cases there is a way to retrieve your Junk E-Mail folder and it’s contents.

  1. You can login to your webmail at and view it in the web interface.
  2. You can configure your email client to retrieve your Junk E-Mail Folder and it’s contents.

To configure your email client, for IMAP you would just click on the Junk E-Mail Folder and “Subscribe” to it. For POP3 you would need to configure an additional account in your email client using the settings below:

Incoming Server (POP3):
Port: 995
Use SSL: Yes
Username: Your email (i.e.,
Password: The password for your account.

Posted in: Email

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