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Help Center / Database is missing or is corrupted

Emclient_logoWhen using eM Client with Exchange Web Services (EWS) or IMAP you may encounter a “Database is missing or is corrupted” message when opening the client. Repairing the database only results in the same error.

This is caused due to a bug in eM Client attempting to synchronize the Drafts folder instead of keeping this folder as a local folder only.

To prevent this error from occurring in eM Client you must disable Auto-Save of Drafts and not use the Drafts function of your eM Client. This can be disabled by going to TOOLS > SETTINGS > MAIL > COMPOSE and removing the check next to “Automatically save emails to Drafts every XX minutes“, and then saving these settings by clicking on the [APPLY] button.

Posted in: Email

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