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Web-based Mail

How to change your Spam Filtering Preferences

There may be times that you find your email Spam Filters to be too aggressive or not aggressive enough for your individual preferences. You have a large amount of control over how incoming Spam is handled by your email account. You can modify your Spam Filtering preferences by following the steps below:

  1.  Logon to your web-based mail at
  2.  Click on the SETTINGS icon in the left-hand pane (as shown below)
  3.  Under Settings click on FILTERING to expand that submenu (as shown below)
  4.  Click on SPAM FILTERING (as shown below)
  5.  Select “Override spam settings for this account” (as shown below)

6.  Click on the ACTIONS tab in the right-hand pane (as shown below)
7.  For Low Probability of Being Spam click the down arrow under ACTION and select how you want these scored emails to be handled. You can select “No Action” to have them go directly to your Inbox,  “Add Text to Subject” to have them delivered to your Inbox but with a modified Subject letting you know they may be Junk E-Mail, “Move to Junk E-Mail Folder” to have them quarantined, or “Delete Message” to have the message removed entirely upon receipt.
8.  Repeat Step 7 for Medium Probability of Spam.
9.  Repeat Step 7 for High Probability of Spam.
10. Click on the [SAVE] button at the top of the screen to commit your changes.


Enable 2-Step Authentication

2-Step Authentication adds an extra layer of protection to your email account. It ensures that only YOU can access your account, even if someone knows your password.

How it works

When your account is protected with 2-Step Authentication, logging in to your webmail requires two methods of authentication: your email account password and a verification code that’s only available to you.
2-Step Authentication also ensures hackers can’t access your account via third-party applications. In order to configure your email account in third-party applications (including email clients like Outlook, eM Client, Apple Mail, etc.), you must use a unique “Application Password” that is only accessible by logging into your account online.

Configuring 2-Step Authentication

You can configure 2-Step Authentication from within your account settings (under SETTINGS > ACCOUNT > 2-STEP AUTHENTICATION > [ENABLE]).
The first step in configuring 2-Step Authentication is choosing your preferred verification method: Authenticator App or Recovery Email Address.
Retrieve code via Recovery Email Address
Each time you log in, the verification code will be sent to an alternative email address.
    1. Select Recovery Email Address from the Verification Methods dropdown.
    2. Enter and confirm the Recovery Email Address that will be used to retrieve the verification code. (This email address will automatically be used as the Recovery Email Address used for resetting your account password as well.)
    3. Click Next.
    4. Wait a moment for the verification code to be emailed. Then enter the 6-digit verification code.
    5. Click Check to confirm the verification code and complete the 2-Step Authentication setup.
Retrieve code via Authenticator App
Each time you log in, you’ll retrieve the verification code from an authenticator app.
    1. Install an authenticator app, such as Google or Microsoft Authenticator, Authy, or LastPass on your phone or computer. (In this article, we’ll demonstrate how to set up 2-Step Authentication using Google Authenticator on your mobile device.)
    2. Select Authenticator App from the Verification Methods dropdown.
    3. Enter and confirm a Recovery Email Address that will be used as an alternative method to retrieve the verification code. If your authenticator app is not accessible, the verification code will be sent to this address instead. (This email address will automatically be used as the Recovery Email Address used for resetting your account password as well.)
    4. Click Next. A QR code will appear on the next page.
    5. Open the Google Authenticator app. Click “BEGIN SETUP” or use the plus (+) icon to add a new token.
    6. Select Scan QR Code and use your phone’s camera to scan the code that’s displayed in your webmail. A new token will be added to Google Authenticator.
    7. Enter the token’s 6-digit code into the field in your webmail.
    8. (If you can’t scan the QR code, click on “Can’t scan the QR code?” in your webmail. In the Authenticator app, choose to create a new token by Manual entry. In the Account field, enter a token descriptor, such as the username of your account. In the Key field, type in the secret key that’s displayed in the webmail. Then enter the token’s 6-digit code into your webmail.)
    9. Click Check to confirm the verification code and complete the 2-Step Authentication setup.

Logging in with 2-Step

To log in to your webmail, enter your email address and password. Then enter the 6-digit verification code that’s sent to your email or displayed in the authenticator app’s token.

Configure Third-party Applications with App Passwords

Note that once 2-Step Authentication is set up for your account, you will also need to re-configure any third-party applications or email clients using the “Application Passwords” that are automatically generated and displayed in Account Settings. Be sure to use the correct password for the corresponding protocol.


Do I have to use Web-based Mail?

Short answer: Absolutely not!

Long answer: You can use any email client of your choosing to access your email using either POP3 or IMAP. The Web-based Mail is just another way you can check your mail (especially if you are away from your preferred device). You can also choose to access your email using your smartphone if you wish. You are not limited to using the Web-based Mail to retrieve your email.

Note: To manage email for your domain or make changes to your account, you would need to either do this from the Web-based Mail, or you can contact us at and have us make the change for you.


How do I retrieve emails using another provider’s webmail?

Almost all Mail Providers offering webmail allow you to remotely retrieve email from other external accounts. If you prefer using your existing webmail, such as Google,, or Yahoo! Mail) you can configure that account to retrieve your email from your email account(s) hosted at AHN/ProjectA/Scarab Media.

Simple login to your preferred wemail account and follow the appropriate instructions below:

In all cases the settings you will need are below:

POP3/IMAP Server:
Port: 110 (for POP3) or 143 (for IMAP)
Use TLS: Yes
Username: Your full email address (i.e.,
Password: The password for your account.

Many services will also allow you to remotely send email using their account. In such cases the settings are precisely the same as for retrieving mail, the only difference would be the Port which would be 587.


I get an error message when logging in to my webmail

This article applies if you are receiving a similar error when logging into your webmail account:



The page or resource that you are accessing is unavailable or an error has occurred.

This specific webmail error is actually caused by outdated cookies being stored in your browser.

If you clear your browser’s cookies, you should have no problem logging in to web mail once more. You can find instructions on clearing your cookies here.


How do I create a Disposable Email Address?

If you need a temporary email address, especially when signing up for services that will probably sell your email address to spammers, it is easy to do thanks to Plus Addressing.

Example 1

Assume that your email address is, and you want to sign up for a newsletter called ACME News. Furthermore, you want that newsletter (and any spam that they may sign you up for) to go to a folder in your email called “ACME”. All you have to do is sign up for the newsletter with the plus address “”. Note: When writing the plus address, make sure the folder name is listed after the username but before the

When the newsletter gets delivered to your email, it will automatically be placed in an ACME folder, which will be created automatically if it does not already exist. No additional steps are required. The whole process is automatic once you enable the feature.

Example 2

If you include the “/” character in your plus address, you can automatically create sub-folders. For example, the plus address myname+Newsletters/ will create a folder called Newsletters, then create an ACME folder under it, and drop the newsletter (and any spam that they may sign you up for) into the ACME folder.

As an added bonus, you can connect to folders in your email using POP3 by using plus addressed emails. The example above, when input into your POP email client as your login name, will return the contents of that folder.



How do I change my email password?

Changing your email password is pretty simple. Just follow the step-by-step instructions with screenshots below to change your password.

1.  Sign-in to your web-based email at using your email address and your old password.


2.  If this is the first time that you have logged in to your web-based mail you may be prompted for your Time Zone, Country, and Postal Code so that your mail is displayed in local time (otherwise skip to Step 4). Select your Time Zone and Country and enter your Postal Code and click on the [NEXT] button.


3.  You may then be prompted for an Account Recovery Email Address. This address is used in the event that you forget your password and want a Password Recovery email sent to your backup address. If you have a personal account (i.e. GMail, Yahoo!, Hotmail, etc) that you also use, enter it here and click on the [FINISH] button.


4.  At the main screen of your web-based mail, click on the SETTINGS (Gear) icon in the left-hand pane.


5.  Enter your new password into the “New Password” and “Confirm Password” fields. Click on the [SAVE] button at the top of the screen when you are done.

Please note the minimum requirements for a new password:

  • 8 or more characters (12 or more recommended)
  • Mixed-Case (UPPER and lower case letters)
  • At least one number
  • At least one symbol (i.e. ` ~ ! @ # $ % ^ & * ( ) – _ = + [ { } ] \ | < , . > / ? ; : ‘ “)
  • Must not contain your User Name


6.  If you are using an email client (such as Outlook, Thunderbird, Apple Mail, or a tablet or smartphone) to retrieve your mail, you will have to update your email password there as well after changing it in your web-based mail.


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