Help Center

Choose a category below to expand the list of topics or use the Search function below:

General Hosting

I have a question. How do I get assistance?

You can contact our General Support by phone during regular business hours at  (541) 488-1702. If there is an emergency outside of our regular business hours you can contact our Emergency Support at (541) 488-1702 x301. This will page our on-call technicians, and you will receive a response within 2 hours. In your message, please make sure you leave your full name, organization name, domain name, and a phone number where you can be reached.

You may also contact our General Support by email at support@scarabmedia.com. We respond to all requests received before 5pm Pacific Time M-F the same day, or next business day for requests received after-hours.

You can also submit a Support Ticket any time. We respond to all Support Tickets received before 5pm Pacific Time M-F the same  day, or the next business day for requests received after hours.

Permalink.

I already contacted Support but haven’t heard back yet.

Scarab Media provides in-house Technical and Customer Support. We are available Monday – Friday from 9am – 5pm Pacific Time (and after-hours for Emergency Support).

If your request was received outside of business hours (after 5pm, on a weekend, or on a national holiday) then we will contact you immediately the next business day.

If for some reason you haven’t heard back from us the next business day, then it is possible that your email/voicemail may have not reached us. In such a case give us a call direct at (541) 734-7308 (or Toll-Free at 1-888-755-7308), or file a Support Ticket.

Permalink.

Do you have a backup of my website?

Scarab Media, Project A, Inc. keeps a rotating backup of nightly, weekly, and monthly snap-shots of all Hosting services which are kept offsite for disaster recovery. We can restore a backup of an individual file or your entire site upon request, usually in the span of a few minutes.

For previous customers who have cancelled Hosting services with us we provide a link to a backup of your site upon cancellation which is valid for 30 days. After that we may retain a backup for up to 6 months after cancellation, we can make no guarantees of such, but we will gladly take a look for you if you ask.

We certainly do NOT retain backups of your website indefinitely. It is an unfortunately common occurrence for us to receive desperate requests for a backup of their Hosting two, four, seven, and even ten years after cancellation!

If your data is important to you then we strongly recommend that you treat it importantly by retaining your own backups (notice the plural) of your website in multiple locations.

Permalink.

Comments are closed.