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To add your email account to Mac Mail on OS X El Capitan (v. 10.11) as an IMAP account, follow the instructions below:

1. Open the Apple Mac Mail app and click the Mail menu from the top left of the screen and then select Add Account > Other Mail Account and click on the [Continue] button.
   
2. Fill in your name, email address, and your password. Click on the [Sign In] button.
   
3. In the new window select Account Type (IMAP/POP). Either option you choose, apply the same settings going forward.
4. For both the Incoming and Outgoing Mail servers enter: smartermail.scarabmedia.com
5. Click the [Sign-In] button. You have now completed setting up e-mail on El Capitan’s Mail app. You can send and receive your email on your email client using a secure connection.

You may also want to take this time to make the following adjustments to your Mac Mail app:

• How to change how often Mac Mail checks for new messages
• How to disable IMAP Idle in Mac Mail

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Exchange Web Services (EWS) is a newer data synchronization protocol that seamlessly syncs email messages, contacts and calendars with Apple Mail, iCal and Address Book.

Follow these steps to set up Apple Mail to sync with SmarterMail via Exchange Web Services :

1. On your Mac, open System Preferences.
2. Click Internet accounts.
3. Click Exchange.
4. Complete the display name, full email address and password fields.
5. Click Next.
6. Enter the URL https://smartermail.scarabmedia.com/ews/exchange.asmx 
7. Click Next.
8. An account summary screen will display. Click Continue.
9. Click Add Account.

Apple Mail is now configured to sync with SmarterMail. Depending on how much data there is to synchronize, the first sync may take a few minutes.

NOTE: For mailboxes that store large volumes of email (>5000 messages or several GB in size), it is highly recommended that they be set up to connect using IMAP instead as EWS performance may suffer when processing large volumes of email.

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Exchange Web Services (EWS) is a newer data synchronization protocol that seamlessly syncs SmarterMail messages, contacts and calendars with Microsoft Outlook 2011 or 2016 for Mac.

Follow these steps to set up Outlook 2011 or 2016 to sync using Exchange Web Services:

1. Open Outlook.
2. Open the Outlook menu and select Preferences.
3. Click the Accounts icon.
4. Click the Exchange icon which will open a new window.
5. Enter your email address.
6. Set the Method to “User Name and Password.”
7. Enter your full email address (e.g. user@example.com) as the username.
8. Enter the associated password in the password field.
9. Uncheck the Configure automatically checkbox.
10. In the Server field, enter the URL https://smartermail.scarabmedia.com
11. Click Add Account.

Outlook is now configured to sync with SmarterMail. The initial sync may take a few minutes if there is a lot of data.

NOTE: For mailboxes that will store large volumes of email (> 5000 messages or several GB in size), it is highly recommended that they be set up to connect using IMAP as EWS performance may suffer when processing large volumes of email.

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To add your email account to Apple iOS (iPhone or iPad) as an IMAP account, follow the instructions below:

1. From your device’s main screen click on the SETTINGS icon.

2. Select MAIL, CONTACTS, CALENDARS from the left-hand Settings pane (Newer versions of iOS will have PASSWORDS & ACCOUNTS instead).

3. Click on ADD ACCOUNT Account Settings pane.

4. Select OTHER from the Add Account screen.

5. Click on ADD MAIL ACCOUNT in the right-hand Other Settings pane.

6. Enter your Name, Email Address, Password, and a Description into the New Account fields, as below, and click on the [NEXT] button when complete.

7. Enter the following information on the IMAP screen, as below, and click on the [NEXT] button when complete.

For both the Incoming Mail Server and Outgoing Mail Server enter the following:

Host Name: smartermail.scarabmedia.com
User Name: your full email address (i.e. johndoe@mydomain.com)
Password: your password

8. Once it is complete VERIFYING these settings, you should have the screen below and can click on the [SAVE] button.

After following these steps if you experience problems sending email please see https://news.scarabmedia.com/help-center/i-cannot-send-email-with-ios-device-iphoneipad/ for an additional changes that you will have to make to the advanced Outgoing SMTP Server settings on your Apple iOS device.

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To add your email account to the Microsoft Outlook App (on Android or iOS devices) as an IMAP account, follow the instructions below:

1.  If this is the first email account you are setting up in the Outlook App you will be taken automatically to the “Choose Account Type” screen. Otherwise, go to SETTINGS > ADD ACCOUNT.

2.  From the “Choose Account Type” screen select IMAP under the “Advanced” section.

3.  On the “Connect IMAP” screen enter your Email Address and Password (optionally you may enter your Display Name how you want it to appear in the FROM: section of your emails). When finished click on SHOW ADVANCED SETTINGS.

4.  Scroll down to enter the remaining fields (as shown in the picture below):

IMAP Incoming Mail Server: smartermail.scarabmedia.com
IMAP Username: your full email address (i.e., johndoe@mydomain.com)
IMAP Password: your password
SMTP Outgoing Mail Server: smartermail.scarabmedia.com
SMTP Username: your full email address (i.e., johndoe@mydomain.com)
SMTP Password: your password

5. Click on the Checkmark icon in the upper-right corner (or NEXT on your keypad).

Your email should now begin synching with the Outlook App.

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To add your email account to Android as an IMAP account, follow the instructions below:

1. From your Android “Home” screen go to SETTINGS (or APPS > SETTINGS).

2. Scroll down to the ACCOUNTS section and click on + ADD ACCOUNT.

3. From the Add an Account screen click on the EMAIL icon.

4. Enter your email address and password. If you prefer you can set “Send email from this account by default“. Click on the [MANUAL SETUP] button.

5. When prompted for what type of account, select IMAP ACCOUNT.

6. For your Incoming Server settings, enter the following:

User Name: Your full email address
Password: Your password (it should be already filled in from Step 4)
IMAP Server: smartermail.scarabmedia.com
Security Type: TLS
Port: 143

7. Click on the [NEXT] button. It will verify your settings. (If you entered any of the above incorrectly it will give you an option to edit them again after the verification fails.)

8. For Outgoing Server Settings enter the following:

SMTP Server: smartermail.scarabmedia.com
Security Type: TLS
Port: 587
Require Sign-In: Yes
User Name: Your full email address
Password: Your password (it should be already filled in from Step 4)

9. Click on the [NEXT] button. It will verify your settings. (If you entered any of the above incorrectly it will give you an option to edit them again after the verification fails.)

10. You will then be brought to an Account Options screen. You can set these according to your personal preferences and click the [NEXT] button when complete.

11. On the Set up email screen you can give your account a user-friendly name (it will default to your email address entered on Step 3), and a display name (This is how the FROM: field of emails will appear to recipients of your email. It is suggested to use your Full Name or just re-enter your email address.) and click on the [DONE] button.

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To add an IMAP account to Outlook 2010 or 2013, follow the steps below:

1.  Open Outlook and in the toolbar click on the FILE tab.
2.  Click on Add Account above the Account Settings button.

3.  Click Manually configure server settings or additional server types, followed by [NEXT].

4.  On the Choose Service page, click Internet E-mail, followed by [NEXT].

5.  Provide the following information on the Internet E-mail Settings page.

Under User Information

In the Your Name box type the name you want other people to see when you send email from this account.

In the E-mail Address box type your email address.

Under Server Information

In the Account Type list click IMAP.

In the Incoming mail server box type smartermail.scarabmedia.com

In the Outgoing mail server (SMTP) box type smartermail.scarabmedia.com

Under Login Information

In the User Name box type your full email address

In the Password box type your password. (You will probably want to check the box next to Remember password to keep Outlook from prompting for your password every time it checks for email.)

6.  Click on the [More Settings] button.
7.  Select the Outgoing Server tab.

8.  Check My outgoing server (SMTP) requires authentication.  (It should automatically select “Use the same same settings as my Incoming Mail Server“, otherwise select this option as well.)
9.  Click on [OK] to return to the Add New Account page.
10.  Back on the Add New Account page click on the [NEXT] button. After Outlook tests your account click on the [Close] button.
11.  On the Congratulations page click on the [Finish] button.
12.  On the Account Settings page click on the [Close] button.

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To add your email account to your Office 365 service as an IMAP account follow the instructions below:

1. Sign in to Office 365, select the app launcher at the top of the screen, and select Mail.
2. At the top of the screen, select Settings > Mail.
   
3. Under Options, select Accounts > Connected accounts. Not all features are available in every region. If you don’t see the Connected accounts option, this feature may not be available for your account.
   Under Connected accounts, select .
   
4. On the Connect your email account page, enter the full email address (for example, johndoe@yourdomain.com) and password of the account you want to connect to Outlook on the web and select OK.
5. When you see the Unsecured connection page, select Skip.
6. At Choose your connection type, select IMAP connection settings > OK.
7. At the New POP account connection page, enter the email address of the account you’re connecting in the Email address box. In the User name box, enter the email address again, and then enter your email password in the Password box.
8. If you want a copy of your email to be saved in your other email service, select the Leave a copy of messages on the server check box.
9. In the Server Information enter the information below:
   • Incoming (IMAP) server: smartermail.scarabmedia.com
   • Incoming server port: 143
   • Authentication: Basic
   • Encryption: TLS
   • Outgoing (SMTP) server: smartermail.scarabmedia.com
   • Outgoing server port: 587
   • Check Requires authentication
   • Authentication: Basic
   • Encryption: TLS
10. Select OK.

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To add your email account to the default Mail App installed on Windows 10 follow the steps below:

1. 1. Launch the Mail app from your Windows START menu.
   2. Click on the + Add account button (as shown below). If you already have another account setup in the Mail app click on ACCOUNTS in the left-hand pane and under MANAGE ACCOUNTS click on + Add account.

      

   3. Click on the last menu item ADVANCED SETUP (as shown below. You may have to scroll down the list to find it)

      

   4. Select INTERNET EMAIL (as shown below)

      

   5. Enter the following information:

      Email Address: Your email address
      User name: Your email address
      Password: The password for your email address
      Account Name: This is how it is listed in your Mail app.
      Send your message using this name: How you want the FROM: field to appear in emails that you send. You can put your full name or your business name here.
      Incoming Mail Server: smartermail.scarabmedia.com
      Account Type: IMAP or POP3 (IMAP syncs copies of all folders with mail server. POP3 downloads only your Inbox folder from the mail server and stores the emails on your device.)
      Outgoing Mail Server: smartermail.scarabmedia.com
      Outgoing Server Requires Authentication: Yes
      Use the same user name and password for sending email: Yes
      Require SSL for incoming mail: Yes
      Require SSL for outgoing mail: Yes
      
      

   6. Click on the [SIGN-IN] button.
   7. You should receive a confirmation that the account is completed. Click on the [FINISH] button.

The Win10 Mail app should start to retrieve your emails. If you receive an Error 0x8007139f please see How to Fix Win10 Mail Error.

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To add your email account to Windows Live Mail (part of Windows Live Essentials) as an IMAP account, follow the instructions below:

1.  Open Windows Live Mail and click on the Email button in the upper-left corner.

2.  On the Add your email accounts screen enter the following:

Email Address: Your full email address (i.e. johndoe@yourdomain.com)
Password: Your password (check the box to Remember this password)
Display Name: How you want recipients to see who your emails are from.

3.  Click the checkbox next to Manually configure server settings and click on the [NEXT] button.

4.  On the Configure server settings screen under Server type select IMAP.

5. Enter the following settings:

Incoming server information
Server address: smartermail.scarabmedia.com
Port: 143
Requires a secure connection: Optional (but recommended)

Outgoing server information
Server address: smartermail.scarabmedia.com
Port: 587
Requires a secure connection: Optional (but recommended)
Check Requires authentication
Authenticate using: Clear text
Logon user name: Your full email address (i.e. johndoe@yourdomain.com)

6.  Click on the [NEXT] button to continue.

7. You will get a confirmation that your email account was added. If you have no other email accounts to add then click on the [FINISH] button to complete.

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To add your email account to eM Client follow the instructions below.

IMPORTANT NOTE: These instructions are for setting up your account using Exchange Web Services which will sync your email messages, contacts, calendars, and tasks. If you have a large Inbox (> 5000 messages or 1Gb in size) you should configure your eM Client to use IMAP instead (along with CalDAV & CardDAV for calendars & contacts if needed).

1.  If this is the first account you are setting up in eM Client you will automatically be taken to the New Account Wizard, otherwise go to TOOLS > ACCOUNTS and select [NEW ACCOUNT].

2.  Click on the MAIL button on the New Account Wizard.

3.  When the Mail section expands, click on EXCHANGE followed by the [NEXT] button.

4.  On the Server Information screen enter the following:

Email Address: Your email address.
User Name: Your email address.
Password: The password for your email account.

When complete click on the [NEXT] button.

5.  If the New Account Wizard cannot determine the correct settings enter the following in the SERVER field:

https://smartermail.scarabmedia.com/ews/exchange.asmx

Click on the [NEXT] button to continue.

6.  In the Account Details you can leave the default settings of your email address or change these as desired (The “Your Name” field is how the FROM: field appears on your emails. The “Account Name” is only visible to you and is how this account will appear in your eM Client settings.)

Click on [NEXT] when complete.

7.  Click on the [FINISH] button to complete adding your account.

Once setup eM Client will begin synchronizing your email messages, calendars, tasks, and contacts. This may take several minutes depending on how many entries you have in your account.

NOTE: As of eM Client version 6 there is a known issue with data corruption caused by the synchronizing of Drafts. Please see Database is missing or is corrupted for instructions on how to disable automatic Drafts in eM Client to resolve this potential issue.

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The latest version of Mozilla Thunderbird can be downloaded at https://www.mozilla.org/en-US/thunderbird/

To add your email account to Thunderbird follow the steps below:

1.  Open Thunderbird and click on “Email” under “Create a new account”

2.  Thunderbird will ask you if you would like a new email address. Click on the button in the bottom left that says “Skip this and use my existing email“.

3.  Enter your name, email address, and password, and click on the “Remember Password” checkbox. Click on the [CONTINUE] button when done.

4.  Thunderbird will attempt to guess your account settings. Most likely these will be incorrect, so click on the [MANUAL CONFIG] button to enter these settings yourself.

5.  For Incoming, select IMAP. For Server Hostname enter smartermail.scarabmedia.com for both the Incoming and Outgoing. For Port select 143 for Incoming and 587 for Outgoing. For SSL choose “STARTTLS” for both Incoming and for Outgoing. For Authentication select “Encrypted Password” for Incoming and for Outgoing. Lastly enter your full email address in the Username field. Click on the [RE-TEST] or [DONE] buttons when complete.

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To add your email account to Opera Mail follow the instructions below.

1. If you already using Opera Mail for other accounts go to OPERA MAIL > MAIL ACCOUNTS and click on the [ADD] button to launch the New Accounts Wizard. If this is a new install of Opera Mail you will be automatically greeted with the New Accounts Wizard upon launch.
2. Select “Email” and click on [NEXT>].

   

3. Enter your Name and your Email Address (Organization is optional) and click on [NEXT>].

   

4. Enter your full email address in the Login Name field and enter your Password. Then select what type of account you want to use (POP or IMAP). POP is recommended if this is the only device accessing this account. If you are using multiple computers, or a tablet or smartphone to also access this email account you may prefer to select IMAP.

   

5. The New Account Wizard will attempt to guess your Incoming & Outgoing Server settings (and will probably be incorrect). Enter the following information:

   Incoming Server: smartermail.scarabmedia.com
   Use Secure Connection (TLS): Yes
   Outgoing Server: smartermail.scarabmedia.com
   Use Secure Connection (TLS): Yes

   

6. Click on the [FINISH] button to complete. Your Opera Mail should now be retrieving (or synchronizing if you chose IMAP) your emails from your account.

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The latest version of FossaMail can be downloaded at http://relmirror.fossamail.org/

To add your email account to FossaMail follow the steps below:

1.  Open FossaMail and click on “Email” under “Create a new account”

2.  Enter your name, email address, and password, and click on the “Remember Password” checkbox. Click on the [CONTINUE] button when done.

3.  FossaMail will attempt to guess your account settings. Most likely these will be incorrect. Choose whether you want to use IMAP or POP3 and then click on the[MANUAL CONFIG] button to enter these settings yourself.

4.  For Server Hostname enter smartermail.scarabmedia.com for both the Incoming and Outgoing. For Port select 143 for Incoming and 587 for Outgoing. For SSL choose “STARTTLS” for both Incoming and for Outgoing. For Authentication select “Encrypted Password” for Incoming and for Outgoing. Lastly enter your full email address in the Username field. Click on the [RE-TEST] or [DONE] buttons when complete.

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CardDAV is an extension of the WebDAV protocol and can be used to sync your SmarterMail contacts with your email client or device if you are using POP3 or IMAP (if you are configured to use EWS or Exchange Web Services your contacts are already being synchronized).

Note: Prior to setting up Contact Sync in your email client you should first have your email account setup in your email client.

To configure your email client to use Contact Sync you need to enter the following settings (the field names may vary from email client to email client):

Username: your email address (i.e. johndoe@example.com)
Server Address: https://smartermail.scarabmedia.com/WebDAV/
Use SSL/TLS: Yes

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CalDAV is an extension of the WebDAV protocol and can be used to sync your SmarterMail calendar with your email client if you are using POP3 or IMAP (if you are configured to use EWS or Exchange Web Services your Calendar is already being synchronized).

Note: Prior to setting up Calendar Sync in your email client you should first have your email account setup in your email client.

To configure your email client to use Calendar Sync you need to enter the following settings (the field names may vary from email client to email client):

Username: your email address (i.e. johndoe@example.com)
Server Address: https://smartermail.scarabmedia.com/WebDAV/
Use SSL/TLS: Yes

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Rather than use an email alias or forwarder of your email that sends email received at your personal email address to your GMail address, it is strongly recommended that you configure your GMail account to retrieve your emails directly via POP.

(For more information on why you should retrieve your email rather use a forwarder, please see the KB Article – Not Receiving Forwarded Emails.)

1.  Sign-in to your GMail account and go click on the Gear Icon in the upper-right corner and select SETTINGS from the menu.
2.  In the SETTINGS screen click on the “Accounts and Import” tab.
3.  Under “Check mail from other accounts (using POP3)” click on “Add a POP3 mail account you own“.

4.  Enter your email address and click on the [NEXT STEP] button.

5.  Enter your Email address, Username (full email address), and Password into their respective fields. For the POP Server enter SMARTERMAIL.SCARABMEDIA.COM and select Port 995. Check the box “Always use a secure connection (SSL) when retrieving mail“. Optionally you may want to select any of the other options as desired.

6.  If you want to send email addressed as from your personal email account through GMail select “Yes, I want to be able to send mail as this address” and click on the [NEXT STEP] button. Otherwise choose “No” and [NEXT STEP] (at which point you are done).

7.  Enter your Name as you want it to appear in the FROM: field of emails you send, and enter your Email address. Click on the [NEXT STEP] button.

8. Enter the following information:

SMTP Server: smartermail.scarabmedia.com
Port: 587
Username: your full email address
Password: the password of your account
Secured connection using TLS: Yes

Click on the [ADD ACCOUNT] button when complete.

9.  You will receive a verification email from Google. Either click on the link contained in the verification email or enter the confirmation code and click on [VERIFY].

Congratulations! You can now send and receive your emails through your GMail account.

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1. Log in to your Yahoo! Email Account at https://mail.yahoo.com.

2. Click on the Gear Icon in the upper-right hand corner of the screen (just to the right of your Yahoo! User Name).

3. Choose SETTINGS from the drop-down menu.

4. On the SETTINGS screen, click on ACCOUNTS in the left-hand pane (as shown below)
   
5. Under ACCOUNTS (third item down) click on the [ADD] button.

6. Enter your account information (as shown below)
   
7. Click on the [SAVE] button to confirm your changes.

8. Once your Yahoo! account has started to retrieve your email from your account, be sure to remove any forwarding you may have set on that account. You can do so by going logging in to your web-based mail at https://smartermail.scarabmedia.com and going to SETTINGS > ACCOUNT SETTINGS > FORWARDING and removing your Yahoo! address from the “Forwarding Address” field. Be sure to click on the [SAVE] button to commit your changes.

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