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DNS (2)

Why can’t I see my new website

If changes have been made to your Domain Name, such as changing your DNS (Domain Name Service) Servers, or making any changes to your domain zone records in DNS, then DNS or Domain Propagation must occur. Domain Propagation may take anywhere from a few minutes to as long as 24-72 hours.

When a visitor tries to visit your website their computer contacts the DNS Servers belonging to their ISP (Internet Service Provider). These DNS Servers then query the registration database to find out who the DNS authority is for your website. Then they visit our DNS servers to find out what the IP Address is for your domain name, and from there your visitor can view your website.

The problem with this is that in order to speed up the rate at which their customers can view the internet, some Internet Server Providers tend to cache non-authoritative DNS records. This means that they make a copy of the master records and read from them locally instead of looking them up on the Internet each time one of their customers wants to view a website. This can create the appearance of speeding up web surfing by a few milliseconds, by reducing the return time it takes for a web browser to request a domain lookup and get an answer, and also reducing the amount of overall traffic on their service.

The downside to caching and why it takes so long for your website to be visible to everyone is that each ISP that caches DNS records only updates them every few days. There is unfortunately no standard for how this is handled, and although the practice is widely discouraged, this time can be set anywhere from a few hours to several days by some ISPs. The slow updating of the DNS server cache is called Domain Propagation, as changes to your domain name’s DNS information are being propagated across all DNS servers on the internet. Once this is complete everyone can visit your new website. Being that the cache time is different for all DNS servers, as mentioned above, it can often take anywhere from 24 to 72 hours for DNS changes to be totally complete.

Please note that all non-caching DNS Servers will see the changes to your domain’s DNS immediately. Google’s DNS Servers and OpenDNS, and most Public DNS Servers are non-caching.

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How long does DNS Propagation take

Non-caching DNS (Domain Name Services) Servers will see your domain changes immediately. Caching DNS Servers may take anywhere from a few minutes to as long as 24-72 hours to propagate your domain changes.

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Domains (2)

What is a Domain Name?

A domain name represents a physical point on the Internet — an IP address. The Internet Corporation for Assigned Names and Numbers (ICANN) governs coordination of the links between IP addresses and domain names across the Internet. With this standardized coordination, you can find websites on the Internet by entering domain names instead of IP addresses into your Web browser.

Here’s an example: Think of a street address for a house or business — let’s say the White House. The street address, 1600 Pennsylvania Avenue, is an exact location — like an IP address. You might not know the exact street address, but when you visit Washington, D.C., you can tell your cabbie that you want to visit the White House and still get there. This is how a domain name is used: It’s an easy way to reach the exact location of a website without having to remember the numeric address.

A domain name consists of, at least, a top-level and a second-level domain. See What are top-level domains (TLD) and country code top-level domains (ccTLD)? and What are second-level domains (SLD) and country code second level domains (ccSLD)? for information on these terms. Domain names must be registered with an ICANN-accredited registrar. We are an ICANN-accredited registrar, and you can register domain names through us.

Many TLDs, also called extensions, can be registered by anyone. The extensions .com, .net, and .org are good examples that anyone can register.

Others, primarily country-code extensions (ccTLDs), have residency requirements — like .eu (representing the European Union) and .us (representing the United States).

Still others, like .aero, .biz, .edu, .mil, .museum, .name, and .pro, are restricted to a certain type of entity or community — like .edu, which is reserved for educational entities and .gov, which is reserved for government agencies.

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Registering a Domain Name

Registering a domain name provides an easy way for people to find your website and build credibility on the Internet. You can use domain names to support your business and assist in creating a dynamic online presence. Your domain name establishes your online identity and increases branding, marketing and communication opportunities. You can Register multiple domain names to:

  • Keep your competition from registering a domain name that draws customers away from you.
  • Promote the products and services you offer.
  • Drive more traffic to your website.
  • Enjoy more opportunities to market to — and be listed on — search engines.
  • Create distinct advertising strategies to reach different target markets.
  • Provide customers more ways to find you on the Internet.
  • Capture common misspellings of your domain name, instead of sending visitors to an error page.
  • Protect your brand and online identity from unsavory parties.

To get started, check to see if the domain name you want is available. If available, either contact us and we can register the domain for you, or you can go to Check-Out and register the domain name for a period of time you specify.

Checking a Domain Name’s Availability

  1. Go to our Registration Home Page.
  2. In the Domain Name Search field, enter the domain name you want to register, and then select the domain name extension from the list.
  3. Click GO.

If the domain name you requested is already registered, we provide available alternatives. For example, you might be able to select a .info or .ws domain extension, rather than .com. Or you could register www.coolexample.info instead of www.coolexample.com.

If the domain name is available, follow the instructions to complete the checkout process. Be sure to include valid contact information for each contact. The Internet Corporation for Assigned Names and Numbers (ICANN), the governing body for domain names, requires valid contact information (registrant, technical, billing, and administrative). If you enter false information, your domain name can be canceled.

Your contact information is public and accessible through the Whois database at most registrars. However, you can protect your privacy by registering your domain name with us using our private domain name registration services.

When you purchase a private domain name registration through our affiliate company, Domains By Proxy® (DBP), the Whois database lists DBP’s name, postal address, and phone number — instead of your personal contact information.

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Can I (and should I) register more than one domain name?

If you’re thinking about registering more than one domain name, you’ve got the right idea. Registering and using multiple domains names is great for building your business, protecting your brand name, and creating a dynamic online identity.

When you register multiple domain names, you can:

  • Keep your competition from registering a similar domain name drawing customers to them instead of you
  • Promote the different products and services you offer
  • Drive more traffic to your website
  • Enjoy more opportunities to market to — and be listed in — search engines
  • Create distinct advertising strategies reaching different target markets
  • Provide customers more ways to find you when searching the Internet
  • Capture common misspellings of your domain name, instead of sending visitors to an error page
  • Protect your brand and online identity

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My domain expired! Can I get it back?

Domain names are registered in one year increments (up to a maximum of 10 years). Most people will commonly renew their domains every year. A lot can happen in a year (let alone 10 years); contact email addresses may change, your bank may issue you a new Credit/Debit Card number, your phone number may have changed, you may have moved, etc. When such changes occur you may not have received your invoices for your annual renewal (we bill 30-60 days before expiration), or your Credit/Debit Card on file for auto-pay may have expired. In such cases we will make every effort to contact you at your last known email address, phone number, and physical address, but unless we successfully get a hold of you to update your payment information your domain name may not be renewed on time.

It happens sometimes. Besides renewing your domain for multiple years at a time, or just remembering to keep us updated to any changes in your contact information or billing information, your domain will enter a 30-day Grace Period after it expires. During this Grace Period your domain can be renewed for it’s normal cost. It’s all good…let out a big sigh of relief.

However, after the 30-day Grace Period your domain is held by our Registrar in a Redemption Period. Registrars can hold an expired domain for up to a maximum of one year after expiration in this Redemption Period. During this time we can “redeem” your domain, but at whatever increased cost the Registrar is asking for the domain. In many cases your domain can be redeemed for around $150 (which includes a 1 year renewal), but if your domain is a high-profile domain the cost to redeem may be $5000 or more.

In such cases, you have three options:

  1. You can pay the Redemption fee. If your domain is that good and that important, then it’s probably worth it.
  2. We can back-order your domain and when it is released from the Redemption Period by the Registrar it will be automatically re-registered for you. Back-orders cost $20.00. A back-ordered domain may take anywhere from 45 days to a year before it becomes re-registered (assuming no one else pays the Redemption fee before then for your domain).
  3. We can order an alternate domain for you that is similar to your original domain. Domain registrations are $15.00 a year.

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Why can’t I see my new website

If changes have been made to your Domain Name, such as changing your DNS (Domain Name Service) Servers, or making any changes to your domain zone records in DNS, then DNS or Domain Propagation must occur. Domain Propagation may take anywhere from a few minutes to as long as 24-72 hours.

When a visitor tries to visit your website their computer contacts the DNS Servers belonging to their ISP (Internet Service Provider). These DNS Servers then query the registration database to find out who the DNS authority is for your website. Then they visit our DNS servers to find out what the IP Address is for your domain name, and from there your visitor can view your website.

The problem with this is that in order to speed up the rate at which their customers can view the internet, some Internet Server Providers tend to cache non-authoritative DNS records. This means that they make a copy of the master records and read from them locally instead of looking them up on the Internet each time one of their customers wants to view a website. This can create the appearance of speeding up web surfing by a few milliseconds, by reducing the return time it takes for a web browser to request a domain lookup and get an answer, and also reducing the amount of overall traffic on their service.

The downside to caching and why it takes so long for your website to be visible to everyone is that each ISP that caches DNS records only updates them every few days. There is unfortunately no standard for how this is handled, and although the practice is widely discouraged, this time can be set anywhere from a few hours to several days by some ISPs. The slow updating of the DNS server cache is called Domain Propagation, as changes to your domain name’s DNS information are being propagated across all DNS servers on the internet. Once this is complete everyone can visit your new website. Being that the cache time is different for all DNS servers, as mentioned above, it can often take anywhere from 24 to 72 hours for DNS changes to be totally complete.

Please note that all non-caching DNS Servers will see the changes to your domain’s DNS immediately. Google’s DNS Servers and OpenDNS, and most Public DNS Servers are non-caching.

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Email (43)

How does Spam Filtering work?

When a sender’s Mail Server attempts to connect to your Mail Server to deliver email, we first check the sender’s Mail Server against our Blacklist of known abusers (Brute-Force Hackers, Email Harvesters, and High Volume Spammers) . If they are listed then the connection is dropped as if your Mail Server does not exist. We routinely block @ 8 million connections every day from a list of  127,000-500,000 known abusers that are continuously updated.

If they pass this primary test, we then say “HELLO” to the sender’s Mail Server and ask them to identify themselves and who they are sending mail for. If the identity of the sender’s Mail Server is not a FQDN (Fully Qualified Domain Name) or cannot be verified through a rDNS (Reverse Domain Name System) lookup then their email is not accepted for delivery. However, if the identity of the sender’s Mail Server checks out as valid then the sender’s address is also checked against a list of known Spam domains and email addresses. If the sender is listed then their email is not accepted for delivery. If they fail either verification then the sender should receive a NDR (Non-Deliverable Response) from their Mail Server telling them that the message was undeliverable due to Spam Filters. If, on the other hand, either the sender’s email address or their Mail Server is recognized as “Trusted Sender” then the message goes straight to your Inbox.

If the sender’s email address seems okay but your Mail Server does not recognize the sender as either a Trusted Sender or as having sent email to you in the past 288 days (10 months), then we ask the sender’s Mail Server to please try again in 120 seconds. This waiting period is called Greylisting and is really effective at stopping Spam because  most spammers do not attempt redelivery, whereas legitimate Mail Servers are required to attempt redelivery a minimum of 4 times. A two minute waiting period for an email from an unrecognized sender might seem to be an inconvenience but Greylisting can be 90% effective at reducing Spam as spammers have more than plenty Junk E-Mail to deliver elsewhere to bother returning 120 seconds later to deliver just to you.

Once the message passes Greylisting, or is recognized by your Mail Server for having sent email to you in the past 288 days, then the message is subjected to 179 tests to determine if it is Spam (Junk E-Mail). Each test assigns the message a score, ranging from a maximum of -10 for each HAM (the opposite of Spam) and Whitelist checks it passes to 1-20 (with an average of 5-10) for each RBL (Realtime Block List), URIBL (Uniform Resource Identifier Block List), Checksum, Content Filter, or Bayesian/Statistical check it fails. After all of these tests are run the total score is tallied and an action is determined based on a scale of -100 to +100 as follows:

Email

Total Score Threat Level Default Action
-100 to 9 Good Deliver to Inbox
10 to 19 Low Prefix Subject with “Junk EMail:”. Deliver to Inbox
20 to 29 Medium Quarantine in Junk EMail Folder
30 to 49 High Quarantine in Junk EMail Folder
50 to 100 Severe Reject Message/Bounce back to Sender

By default most email clients (Outlook, Windows Live Essentials, Apple Mail, Thunderbird, etc.) do not download the contents of their Junk EMail Folder and this folder is normally only accessible through your webmail account. Every day you will receive an email report of all messages that have been Quarantined in your Junk EMail Folder to alert you if there were any False Positives (legitimate or wanted messages that were flagged as Spam).

If desired, you can override the way that your Mail Server handles Low, Medium, and High probability of Spam messages by logging in to your webmail account at https://smartermail.scarabmedia.com  and going to SETTINGS > FILTERING > SPAM FILTERING. You can choose what actions you want taken for these three levels. Your options are NO ACTION, MOVE TO FOLDER, ADD TEXT TO SUBJECT, or DELETE.

 

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Why does my email seem slow?

Our mail server utilizes an anti-spam technique (among many others) called Greylisting which helps prevent upwards of 90% of all spam from being delivered to your Inbox. If the sender’s email address seems otherwise okay but our mail server does not recognize the sender as either a Trusted Sender or as having sent email to you in the past 288 days (10 months), then we ask the sender’s mail server to please try again in 120 seconds. This waiting period is called Greylisting and is really effective at stopping spam because  most spammers do not attempt redelivery, whereas legitimate mail servers are required to attempt redelivery a minimum of 4 times. A two minute waiting period for an email from an unrecognized sender might seem to be an inconvenience but Greylisting can be 90% effective at reducing spam as spammers have more than plenty Junk E-Mail to deliver elsewhere to bother returning 120 seconds later to deliver just to you.

Some sender’s mail servers may not attempt redelivery right away, and may wait for 5, 10, 15, or even 20 minutes before the next retry, causing a more noticeable delay in delivery.

You can circumvent Greylisting on a specific email sender or sender’s entire domain by logging in to your web-based mail account at https://smartermail.scarabmedia.com and adding them to your Trusted Senders list under the Settings section.

Greylisting can be also be entirely disabled on your account, if you desire (although it is not recommended). To do so, log in to your web-based mail account at https://smartermail.scarabmedia.com and go to Account Settings under the Settings section and enable the checkbox “Disable Greylisting“. Be sure to click on the [SAVE] button to retain your changes.

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Not receiving Yahoo!, UPS, or Facebook emails

If you are using Email Forwarding to automatically route incoming email to your domain email address to an external mail service such as GMail, Outlook.com, or your ISP, you may not be receiving email from some domains, the most common of which are Yahoo! UPS, or Facebook. This is due to DMARC (Domain-based Message Authentication, Reporting, and Conformance) Policies that those companies have enacted that tells mail servers to automatically reject or delete any email addressed from them that are not sent directly from them. When email is received from these addresses and then forwarded to another address it is no longer direct from that source, so the receiving mail server automatically rejects of deletes that email.

There is nothing that we can do about this as this is an internal policy enacted by these companies.

The solution to this is not to use Email Forwarding or Email Aliases. Most mail services, such as GMail and Outlook.com, allow for Remote POP3 Retrieval.  To disable your Email Forwarding or Email Aliases from your domain so that you can use POP3 to retrieve emails sent to that address, login to your web-based mail at https://smartermail.scarabmedia.com and use the following instructions:

To remove Email Forwarding on an Email Account

  1. From your web-based mail, go to SETTINGS > ACCOUNT SETTINGS  and click on the “Forwarding” tab  in the right-hand pane.
  2. Remove the address listed in the Forwarding Address field.
  3. Click on the [SAVE] button.

To remove Email Forwarding on an Email Alias

  1. From your web-based mail, go to SETTINGS > DOMAIN SETTINGS  >  ALIASES.
  2. Select the Email Alias that is forwarding to an external email address and click on the [DELETE] button.
  3. Go to SETTINGS > DOMAIN SETTINGS > USERS and click on the [NEW] button at the top of the right-hand pane.
  4. Enter the name of the alias previously used in the “Username” field and enter and confirm a Password, and click on the [SAVE] button.

(Note, these steps can only be done from the Administrator Account for your domain. If you do not have Administrator privileges, please contact us at support@scarabmedia.com for assistance.)

Once your email is no longer being forwarded you can login to your external email account at your other Mail Provider and setup Remote POP3 Retrieval.

In all cases the settings you will need are below:

POP3 Server: smartermail.scarabmedia.com
Port: 995
Use SSL: Yes
Username: Your full email address (i.e., yourname@yourdomain.com)
Password: The password for your account.

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Not receiving a specific email

By default, all incoming email is delivered either to your Inbox (if not Spam) or your Junk E-Mail folder (if it has failed multiple anti-Spam tests). If you are using POP3 to retrieve your email, then you are only downloading the contents of your Inbox and not your Junk E-Mail folder (IMAP clients will download your Junk E-Mail Folder if you tell it to). Your Junk E-Mail folder in your web-based mail (https://smartermail.scarabmedia.com) should be the first place to look for a missing email. If it is indeed located here then selecting the email and choosing ACTIONS > MARK > NOT SPAM will automatically add the sender to your Trusted Senders list and move the email to your Inbox. Any future emails from this sender will go directly to your Inbox.

If the missing message is not in your Junk E-Mail folder, then it is almost certainly a problem on the Sender’s end, either with their email client or their Outgoing Mail Server. Just to be certain that it is on their end you can try adding the sender manually to your Trusted Senders list by following the below instructions:

  1. From your web-based mail go to SETTINGS > TRUSTED SENDERS and clicking the [NEW] button at the top of the right-hand pane.
  2. Enter the sender’s email or domain (one per line) into the Trusted Sender window.
  3. Click on the [SAVE] button.

If you still do not receive email from them after they attempt to resend, then the sender may want to contact their Mail Service Provider for assistance troubleshooting why their email is not being sent.

Upon request at support@scarabmedia.com we can review the Mail Server logs to determine if a sender’s Outgoing Mail Server is even attempting delivery. In order to do such we would need to know the following information:

  • Sender’s email address (who is sending the email)
  • Recipient’s email address (who it was sent to)
  • Date (when it was sent)

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Outlook 2016 Issues

If you find that you are unable to delete email(s) in Microsoft Outlook 2016 this is a known issue when using an IMAP account that can be easily resolved.

outlook2016Under Folder > Purge > Purge Options check both of the boxes at the bottom of those settings in the Deleted Items section (“Mark items for deletion but do not move them automatically” and “Purge items when switching folders while online“) to make emails marked for deletion actually disappear from your Inbox.

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General Hosting (3)

I have a question. How do I get assistance?

You can contact our General Support by phone during regular business hours at  (541) 488-1702. If there is an emergency outside of our regular business hours you can contact our Emergency Support at (541) 488-1702 x301. This will page our on-call technicians, and you will receive a response within 2 hours. In your message, please make sure you leave your full name, organization name, domain name, and a phone number where you can be reached.

You may also contact our General Support by email at support@scarabmedia.com. We respond to all requests received before 5pm Pacific Time M-F the same day, or next business day for requests received after-hours.

You can also submit a Support Ticket any time. We respond to all Support Tickets received before 5pm Pacific Time M-F the same  day, or the next business day for requests received after hours.

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I already contacted Support but haven’t heard back yet.

Scarab Media provides in-house Technical and Customer Support. We are available Monday – Friday from 9am – 5pm Pacific Time (and after-hours for Emergency Support).

If your request was received outside of business hours (after 5pm, on a weekend, or on a national holiday) then we will contact you immediately the next business day.

If for some reason you haven’t heard back from us the next business day, then it is possible that your email/voicemail may have not reached us. In such a case give us a call direct at (541) 734-7308 (or Toll-Free at 1-888-755-7308), or file a Support Ticket.

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Do you have a backup of my website?

Scarab Media, Project A, Inc. keeps a rotating backup of nightly, weekly, and monthly snap-shots of all Hosting services which are kept offsite for disaster recovery. We can restore a backup of an individual file or your entire site upon request, usually in the span of a few minutes.

For previous customers who have cancelled Hosting services with us we provide a link to a backup of your site upon cancellation which is valid for 30 days. After that we may retain a backup for up to 6 months after cancellation, we can make no guarantees of such, but we will gladly take a look for you if you ask.

We certainly do NOT retain backups of your website indefinitely. It is an unfortunately common occurrence for us to receive desperate requests for a backup of their Hosting two, four, seven, and even ten years after cancellation!

If your data is important to you then we strongly recommend that you treat it importantly by retaining your own backups (notice the plural) of your website in multiple locations.

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Passwords (3)

How do I change my email password?

Changing your email password is pretty simple. Just follow the step-by-step instructions with screenshots below to change your password.

1.  Sign-in to your web-based email at http://smartermail.scarabmedia.com using your email address and your old password.

pword01

2.  If this is the first time that you have logged in to your web-based mail you may be prompted for your Time Zone, Country, and Postal Code so that your mail is displayed in local time (otherwise skip to Step 4). Select your Time Zone and Country and enter your Postal Code and click on the [NEXT] button.

pword02

3.  You may then be prompted for an Account Recovery Email Address. This address is used in the event that you forget your password and want a Password Recovery email sent to your backup address. If you have a personal account (i.e. GMail, Yahoo!, Hotmail, etc) that you also use, enter it here and click on the [FINISH] button.

pword03

4.  At the main screen of your web-based mail, click on the SETTINGS (Gear) icon in the left-hand pane.

pword04

5.  Enter your new password into the “New Password” and “Confirm Password” fields. Click on the [SAVE] button at the top of the screen when you are done.

Please note the minimum requirements for a new password:

  • 8 or more characters (12 or more recommended)
  • Mixed-Case (UPPER and lower case letters)
  • At least one number
  • At least one symbol (i.e. ` ~ ! @ # $ % ^ & * ( ) – _ = + [ { } ] \ | < , . > / ? ; : ‘ “)
  • Must not contain your User Name

pword05

6.  If you are using an email client (such as Outlook, Thunderbird, Apple Mail, or a tablet or smartphone) to retrieve your mail, you will have to update your email password there as well after changing it in your web-based mail.

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How to Keep Your Password Safe

Although it should be a matter of common sense, people tend to overlook best practices for the sake of convenience.

  1. Create unique password every time. When you are changing a password for an existing account, it should never be the same as the previous password. Also, do not use incremental passwords when changing it. i.e password1, password2, password13, password14, etc. If ever an old password is leaked to the internet and your account would be compromised in a minimal number of tries. A new password should be distinctly unique, and strong (random, Mixed Case Letters, also containing numbers and symbols).
  2.  

  3. Change your passwords once every 6 – 12 months. Since passwords have a fixed length (commonly 8 -16 characters), a brute-force attack to guess the password will always succeed if enough time and processing power is available to the attacker. So, it is only a matter of time before your password is compromised, no matter how secure it may be. It is therefore always recommended to change the passwords frequently. Schedule an recurring appointment on your calendar to change your passwords once every 6 – 12 months.
  4.  

  5. Never keep the same password for different sites. It is very tempting to create one set of passwords for all your email accounts, another password for all the banking sites, another password for all the social networking sites, etc. It is very important to keep unique passwords for each and every one of your accounts. If you have trouble remembering more than one password (and who doesn’t) then by all means use a Password Manager to keep track of them for you.
  6.  

  7. Never send your password in an email.  It is a common Phishing scam for hackers to send emails as a support technician asking for your username and password through email. Legitimate website or organization will never ask you for your username and password. Likewise, email accounts can be forwarded or compromised, resulting in your password sent to a trusted person being compromised as well.
  8.  

  9. Change passwords immediately when they are compromised. If ever you have the slightest suspicion that your password has been compromised, change it immediately! Don’t waste a single minute thinking about it.
  10.  

  11. Don’t use the “Remember password” option on the browser without setting a Master Password first. It is a temptingly useful feature of modern web-browsers to offer to store your username and passwords. You certainly can take advantage of this feature but only if you have enabled the “Master Password” option. For example: If you do not set master password on the Firefox browser, anybody who uses your Firefox browser (or any malware or virus that affect your computer) can see (and use) all the passwords that you have previously stored. Also, be very careful with this option when using a computer that doesn’t belong to you and always choose “Not Now” in the remember password pop-up.
  12.  

  13. Don’t type your password on a computer that does not belong to you. If possible, don’t use someone else computer that you don’t trust implicitly to login to any website, especially to very sensitive websites such as financial institutions. It is a very common practice for hackers to use keyloggers that will log all the key strokes on a system, which will capture everything you type including the passwords. Even if you do trust the person, resist the urge to enter passwords to sensitive accounts as their device may be infected with malware or viruses that have installed a keylogger.This same rule applies when using a device connected to Wi-Fi that doesn’t belong to you. It is a trivial matter for a malicious person to monitor internet activity over Wi-Fi and capture your usernames and passwords. If you have to login to an account over Public Wi-Fi be sure that your connection is encrypted before doing so.
  14.  

  15. Never write down your passwords. Creating a very strong password and writing it down on a paper is almost as bad as creating an easy to remember weak password and not writing it down anywhere.  It is an all too common practice for people to write down their passwords and keep it somewhere next to the computer. You should never write down the password on a paper. Papers can be lost, they can be read by others (including visitors, on-site technicians, and even by hackers if you have a webcam). If you want to carry your password around with you all the times, consider using a password manager that runs from USB stick.
  16.  

  17. Don’t share with anyone. Although we are taught as children that sharing is good, sharing your passwords is bad. Passwords are like underwear, you really shouldn’t share them with anybody, under any circumstances. And by “anybody” this includes family members, spouses, and children. It’s not a matter of trust (or lack thereof) as much as it is a matter of safety and security.
  18.  

  19. Don’t type your password when someone is looking over your shoulder. This is especially very important if you type slowly and search for the letters in the keyboard and type with one finger, as it is very easy for someone looking over your shoulder to figure out the password. If you wouldn’t let someone look over your shoulder when entering your Credit Card PIN number into an ATM, why would you want someone looking over your shoulder when entering your password?

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Top 500 Worst Passwords

Rarely a day goes by when another high-profile provider is compromised due to weak or insecure passwords. To date over 1.2 Billion account passwords have been leaked to the internet for use by hackers and script-kiddies. The saddest thing is that the vast majority of these passwords consist of, or contain, the same 500 phrases. As such, our system blocks the use of any kind of variation of these passwords. New passwords must not contain or consist of a variation of the following 500 most commonly used passwords:

123456 password 12345678 1234 pussy
12345 dragon qwerty 696969 mustang
letmein baseball master michael football
shadow monkey abc123 pass fuckme
6969 jordan harley ranger iwantu
jennifer hunter fuck 2000 test
batman trustno1 thomas tigger robert
access love buster 1234567 soccer
hockey killer george sexy andrew
charlie superman asshole fuckyou dallas
jessica panties pepper 1111 austin
william daniel golfer summer heather
hammer yankees joshua maggie biteme
enter ashley thunder cowboy silver
richard fucker orange merlin michelle
corvette bigdog cheese matthew 121212
patrick martin freedom ginger blowjob
nicole sparky yellow camaro secret
dick falcon taylor 111111 131313
123123 bitch hello scooter please
porsche guitar chelsea black diamond
nascar jackson cameron 654321 computer
amanda wizard xxxxxxxx money phoenix
mickey bailey knight iceman tigers
purple andrea horny dakota aaaaaa
player sunshine morgan starwars boomer
cowboys edward charles girls booboo
coffee xxxxxx bulldog ncc1701 rabbit
peanut john johnny gandalf spanky
winter brandy compaq carlos tennis
james mike brandon fender anthony
blowme ferrari cookie chicken maverick
chicago joseph diablo sexsex hardcore
666666 willie welcome chris panther
yamaha justin banana driver marine
angels fishing david maddog hooters
wilson butthead dennis fucking captain
bigdick chester smokey xavier steven
viking snoopy blue eagles winner
samantha house miller flower jack
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tiffany zxcvbn tomcat golf bond007
bear tiger doctor gateway gators
angel junior thx1138 porno badboy
debbie spider melissa booger 1212
flyers fish porn matrix teens
scooby jason walter cumshot boston
braves yankee lover barney victor
tucker princess mercedes 5150 doggie
zzzzzz gunner horney bubba 2112
fred johnson xxxxx tits member
boobs donald bigdaddy bronco penis
voyager rangers birdie trouble white
topgun bigtits bitches green super
qazwsx magic lakers rachel slayer
scott 2222 asdf video london
7777 marlboro srinivas internet action
carter jasper monster teresa jeremy
11111111 bill crystal peter pussies
cock beer rocket theman oliver
prince beach amateur 7777777 muffin
redsox star testing shannon murphy
frank hannah dave eagle1 11111
mother nathan raiders steve forever
angela viper ou812 jake lovers
suckit gregory buddy whatever young
nicholas lucky helpme jackie monica
midnight college baby cunt brian
mark startrek sierra leather 232323
4444 beavis bigcock happy sophie
ladies naughty giants booty blonde
fucked golden 0 fire sandra
pookie packers einstein dolphins 0
chevy winston warrior sammy slut
8675309 zxcvbnm nipples power victoria
asdfgh vagina toyota travis hotdog
paris rock xxxx extreme redskins
erotic dirty ford freddy arsenal
access14 wolf nipple iloveyou alex
florida eric legend movie success
rosebud jaguar great cool cooper
1313 scorpio mountain madison 987654
brazil lauren japan naked squirt
stars apple alexis aaaa bonnie
peaches jasmine kevin matt qwertyui
danielle beaver 4321 4128 runner
swimming dolphin gordon casper stupid
shit saturn gemini apples august
3333 canada blazer cumming hunting
kitty rainbow 112233 arthur cream
calvin shaved surfer samson kelly
paul mine king racing 5555
eagle hentai newyork little redwings
smith sticky cocacola animal broncos
private skippy marvin blondes enjoy
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sydney women voodoo magnum juice
abgrtyu 777777 dreams maxwell music
rush2112 russia scorpion rebecca tester
mistress phantom billy 6666 albert

So, for example, using the password of “Pa$$w0rd”, “P@ssword”, or “p455word” would neither be advisable or allowed, as these are all a variation of the 101st most commonly used password. Likewise the password of “TimeLord” would not be advisable or allowed either as this contains the 495th most commonly used password “time”.

For a password to be truly effective it should neither contain a name or a word found in a dictionary (in any language). It should be a randomly chosen series of letters (of Mixed Case), numbers, and symbols. For help with choosing a secure password see http://news.scarabmedia.com/help-center/guide-to-creating-strong-passwords. It is important, both to protect yourself, as well as to protect the integrity of the Hosting Services you share, to use strong and secure passwords.

A series of more comprehensive lists of commonly used passwords can be found at https://github.com/danielmiessler/SecLists/tree/master/Passwords

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Registration (3)

Registering a Domain Name

Registering a domain name provides an easy way for people to find your website and build credibility on the Internet. You can use domain names to support your business and assist in creating a dynamic online presence. Your domain name establishes your online identity and increases branding, marketing and communication opportunities. You can Register multiple domain names to:

  • Keep your competition from registering a domain name that draws customers away from you.
  • Promote the products and services you offer.
  • Drive more traffic to your website.
  • Enjoy more opportunities to market to — and be listed on — search engines.
  • Create distinct advertising strategies to reach different target markets.
  • Provide customers more ways to find you on the Internet.
  • Capture common misspellings of your domain name, instead of sending visitors to an error page.
  • Protect your brand and online identity from unsavory parties.

To get started, check to see if the domain name you want is available. If available, either contact us and we can register the domain for you, or you can go to Check-Out and register the domain name for a period of time you specify.

Checking a Domain Name’s Availability

  1. Go to our Registration Home Page.
  2. In the Domain Name Search field, enter the domain name you want to register, and then select the domain name extension from the list.
  3. Click GO.

If the domain name you requested is already registered, we provide available alternatives. For example, you might be able to select a .info or .ws domain extension, rather than .com. Or you could register www.coolexample.info instead of www.coolexample.com.

If the domain name is available, follow the instructions to complete the checkout process. Be sure to include valid contact information for each contact. The Internet Corporation for Assigned Names and Numbers (ICANN), the governing body for domain names, requires valid contact information (registrant, technical, billing, and administrative). If you enter false information, your domain name can be canceled.

Your contact information is public and accessible through the Whois database at most registrars. However, you can protect your privacy by registering your domain name with us using our private domain name registration services.

When you purchase a private domain name registration through our affiliate company, Domains By Proxy® (DBP), the Whois database lists DBP’s name, postal address, and phone number — instead of your personal contact information.

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Can I (and should I) register more than one domain name?

If you’re thinking about registering more than one domain name, you’ve got the right idea. Registering and using multiple domains names is great for building your business, protecting your brand name, and creating a dynamic online identity.

When you register multiple domain names, you can:

  • Keep your competition from registering a similar domain name drawing customers to them instead of you
  • Promote the different products and services you offer
  • Drive more traffic to your website
  • Enjoy more opportunities to market to — and be listed in — search engines
  • Create distinct advertising strategies reaching different target markets
  • Provide customers more ways to find you when searching the Internet
  • Capture common misspellings of your domain name, instead of sending visitors to an error page
  • Protect your brand and online identity

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My domain expired! Can I get it back?

Domain names are registered in one year increments (up to a maximum of 10 years). Most people will commonly renew their domains every year. A lot can happen in a year (let alone 10 years); contact email addresses may change, your bank may issue you a new Credit/Debit Card number, your phone number may have changed, you may have moved, etc. When such changes occur you may not have received your invoices for your annual renewal (we bill 30-60 days before expiration), or your Credit/Debit Card on file for auto-pay may have expired. In such cases we will make every effort to contact you at your last known email address, phone number, and physical address, but unless we successfully get a hold of you to update your payment information your domain name may not be renewed on time.

It happens sometimes. Besides renewing your domain for multiple years at a time, or just remembering to keep us updated to any changes in your contact information or billing information, your domain will enter a 30-day Grace Period after it expires. During this Grace Period your domain can be renewed for it’s normal cost. It’s all good…let out a big sigh of relief.

However, after the 30-day Grace Period your domain is held by our Registrar in a Redemption Period. Registrars can hold an expired domain for up to a maximum of one year after expiration in this Redemption Period. During this time we can “redeem” your domain, but at whatever increased cost the Registrar is asking for the domain. In many cases your domain can be redeemed for around $150 (which includes a 1 year renewal), but if your domain is a high-profile domain the cost to redeem may be $5000 or more.

In such cases, you have three options:

  1. You can pay the Redemption fee. If your domain is that good and that important, then it’s probably worth it.
  2. We can back-order your domain and when it is released from the Redemption Period by the Registrar it will be automatically re-registered for you. Back-orders cost $20.00. A back-ordered domain may take anywhere from 45 days to a year before it becomes re-registered (assuming no one else pays the Redemption fee before then for your domain).
  3. We can order an alternate domain for you that is similar to your original domain. Domain registrations are $15.00 a year.

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Setting Up Email Client (16)

Setup Mac Mail (OS X) for IMAP

To add your email account to Mac Mail on OS X El Capitan (v. 10.11) as an IMAP account, follow the instructions below:

    1. Open the Apple Mac Mail app and click the Mail menu from the top left of the screen and then select Add Account > Other Mail Account and click on the [Continue] button.
      macmail_imap1
    2. Fill in your name, email address, and your password. Click on the [Sign In] button.
      mailmail_imap2
    3. In the new window select Account Type (IMAP/POP). Either option you choose, apply the same settings going forward.macmail_imap3
    4. For both the Incoming and Outgoing Mail servers enter: smartermail.scarabmedia.com
    5. Click the [Sign-In] button. You have now completed setting up e-mail on El Capitan’s Mail app. You can send and receive your email on your email client using a secure connection.

You may also want to take this time to make the following adjustments to your Mac Mail app:

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Setup Mac Mail (OS X) for EWS

Exchange Web Services (EWS) is a newer data synchronization protocol that seamlessly syncs email messages, contacts and calendars with Apple Mail, iCal and Address Book.

Follow these steps to set up Apple Mail to sync with SmarterMail via Exchange Web Services :

  1. On your Mac, open System Preferences.
  2. Click Internet accounts.
  3. Click Exchange.
  4. Complete the display name, full email address and password fields.
  5. Click Next.
  6. Enter the URL https://smartermail.scarabmedia.com/ews/exchange.asmx 
  7. Click Next.
  8. An account summary screen will display. Click Continue.
  9. Click Add Account.

Apple Mail is now configured to sync with SmarterMail. Depending on how much data there is to synchronize, the first sync may take a few minutes.

NOTE: For mailboxes that store large volumes of email (>5000 messages or several GB in size), it is highly recommended that they be set up to connect using IMAP instead as EWS performance may suffer when processing large volumes of email.

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Setup Outlook 2011 or 2016 (OS X) for EWS

Exchange Web Services (EWS) is a newer data synchronization protocol that seamlessly syncs SmarterMail messages, contacts and calendars with Microsoft Outlook 2011 or 2016 for Mac.

Follow these steps to set up Outlook 2011 or 2016 to sync using Exchange Web Services:

  1. Open Outlook.
  2. Open the Outlook menu and select Preferences.
  3. Click the Accounts icon.
  4. Click the Exchange icon which will open a new window.
  5. Enter your email address.
  6. Set the Method to “User Name and Password.”
  7. Enter your full email address (e.g. user@example.com) as the username.
  8. Enter the associated password in the password field.
  9. Uncheck the Configure automatically checkbox.
  10. In the Server field, enter the URL https://smartermail.scarabmedia.com
  11. Click Add Account.

Outlook is now configured to sync with SmarterMail. The initial sync may take a few minutes if there is a lot of data.

NOTE: For mailboxes that will store large volumes of email (> 5000 messages or several GB in size), it is highly recommended that they be set up to connect using IMAP as EWS performance may suffer when processing large volumes of email.

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Setup Apple iOS (iPhone and iPad) for IMAP

To add your email account to Apple iOS (iPhone or iPad) as an IMAP account, follow the instructions below:

1. From your device’s main screen click on the SETTINGS icon.

2. Select MAIL, CONTACTS, CALENDARS from the left-hand Settings pane.

ios_imap01

3. Click on ADD ACCOUNT from the right-hand Mail, Contacts, Calendar settings pane.

4. Select OTHER from the Add Account screen.

ios_imap02

5. Click on ADD MAIL ACCOUNT in the right-hand Other Settings pane.

ios_imap03

6. Enter your Name, Email Address, Password, and a Description into the New Account fields, as below, and click on the [NEXT] button when complete.

ios_imap04

7. Enter the following information on the IMAP screen, as below, and click on the [NEXT] button when complete.

For both the Incoming Mail Server and Outgoing Mail Server enter the following:

Host Name: smartermail.scarabmedia.com
User Name: your full email address (i.e. johndoe@mydomain.com)
Password: your password

 

ios_imap05

8. Once it is complete VERIFYING these settings, you should have the screen below and can click on the [SAVE] button.

ios_imap06

After following these steps if you experience problems sending email please see http://news.scarabmedia.com/help-center/i-cannot-send-email-with-ios-device-iphoneipad/ for an additional changes that you will have to make to the advanced Outgoing SMTP Server settings on your Apple iOS device.

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Setup Outlook App (Android or iOS) for IMAP

To add your email account to the Microsoft Outlook App (on Android or iOS devices) as an IMAP account, follow the instructions below:

  1.  If this is the first email account you are setting up in the Outlook App you will be taken automatically to the “Choose Account Type” screen. Otherwise, go to SETTINGS > ADD ACCOUNT.

outlook_phone1

2.  From the “Choose Account Type” screen select IMAP under the “Advanced” section.

3.  On the “Connect IMAP” screen enter your Email Address and Password (optionally you may enter your Display Name how you want it to appear in the FROM: section of your emails). When finished click on SHOW ADVANCED SETTINGS.

outlook_phone2

4.  Scroll down to enter the remaining fields (as shown in the picture below):

IMAP Incoming Mail Server: smartermail.scarabmedia.com
IMAP Username: your full email address (i.e., johndoe@mydomain.com)
IMAP Password: your password
SMTP Outgoing Mail Server: smartermail.scarabmedia.com
SMTP Username: your full email address (i.e., johndoe@mydomain.com)
SMTP Password: your password

outlook_phone3

5. Click on the Checkmark icon in the upper-right corner (or NEXT on your keypad).

Your email should now begin synching with the Outlook App.

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Web-based Mail (5)

Do I have to use Web-based Mail?

Short answer: Absolutely not!

Long answer: You can use any email client of your choosing to access your email using either POP3 or IMAP. The Web-based Mail is just another way you can check your mail (especially if you are away from your preferred device). You can also choose to access your email using your smartphone if you wish. You are not limited to using the Web-based Mail to retrieve your email.

Note: To manage email for your domain or make changes to your account, you would need to either do this from the Web-based Mail, or you can contact us at support@scarabmedia.com and have us make the change for you.

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How do I retrieve emails using another provider’s webmail?

Almost all Mail Providers offering webmail allow you to remotely retrieve email from other external accounts. If you prefer using your existing webmail, such as Google, Outlook.com, or Yahoo! Mail) you can configure that account to retrieve your email from your email account(s) hosted at AHN/ProjectA/Scarab Media.

Simple login to your preferred wemail account and follow the appropriate instructions below:

In all cases the settings you will need are below:

POP3 Server: smartermail.scarabmedia.com
Port: 995
Use SSL: Yes
Username: Your full email address (i.e., yourname@yourdomain.com)
Password: The password for your account.

Many services will also allow you to remotely send email using their account. In such cases the settings are precisely the same as for retrieving mail, the only difference would be the Port: which would be 465 for SSL or 587 for Non-SSL or TLS.

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I get an error message when logging in to my webmail

This article applies if you are receiving a similar error when logging into your webmail account:

 Page:

/Login.aspx

Message:
The page or resource that you are accessing is unavailable or an error has occurred.

This specific webmail error is actually caused by outdated cookies being stored in your browser.

If you clear your browser’s cookies, you should have no problem logging in to web mail once more. You can find instructions on clearing your cookies here.

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How do I create a Disposable Email Address?

If you need a temporary email address, especially when signing up for services that will probably sell your email address to spammers, it is easy to do thanks to Plus Addressing.

Example 1

Assume that your email address is myname@example.com, and you want to sign up for a newsletter called ACME News. Furthermore, you want that newsletter (and any spam that they may sign you up for) to go to a folder in your email called “ACME”. All you have to do is sign up for the newsletter with the plus address “myname+ACME@example.com”. Note: When writing the plus address, make sure the folder name is listed after the username but before the @example.com.

When the newsletter gets delivered to your email, it will automatically be placed in an ACME folder, which will be created automatically if it does not already exist. No additional steps are required. The whole process is automatic once you enable the feature.

Example 2

If you include the “/” character in your plus address, you can automatically create sub-folders. For example, the plus address myname+Newsletters/ACME@example.com will create a folder called Newsletters, then create an ACME folder under it, and drop the newsletter (and any spam that they may sign you up for) into the ACME folder.

As an added bonus, you can connect to folders in your email using POP3 by using plus addressed emails. The example above, when input into your POP email client as your login name, will return the contents of that folder.

 

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How do I change my email password?

Changing your email password is pretty simple. Just follow the step-by-step instructions with screenshots below to change your password.

1.  Sign-in to your web-based email at http://smartermail.scarabmedia.com using your email address and your old password.

pword01

2.  If this is the first time that you have logged in to your web-based mail you may be prompted for your Time Zone, Country, and Postal Code so that your mail is displayed in local time (otherwise skip to Step 4). Select your Time Zone and Country and enter your Postal Code and click on the [NEXT] button.

pword02

3.  You may then be prompted for an Account Recovery Email Address. This address is used in the event that you forget your password and want a Password Recovery email sent to your backup address. If you have a personal account (i.e. GMail, Yahoo!, Hotmail, etc) that you also use, enter it here and click on the [FINISH] button.

pword03

4.  At the main screen of your web-based mail, click on the SETTINGS (Gear) icon in the left-hand pane.

pword04

5.  Enter your new password into the “New Password” and “Confirm Password” fields. Click on the [SAVE] button at the top of the screen when you are done.

Please note the minimum requirements for a new password:

  • 8 or more characters (12 or more recommended)
  • Mixed-Case (UPPER and lower case letters)
  • At least one number
  • At least one symbol (i.e. ` ~ ! @ # $ % ^ & * ( ) – _ = + [ { } ] \ | < , . > / ? ; : ‘ “)
  • Must not contain your User Name

pword05

6.  If you are using an email client (such as Outlook, Thunderbird, Apple Mail, or a tablet or smartphone) to retrieve your mail, you will have to update your email password there as well after changing it in your web-based mail.

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